Miscommunication and repair in Dutch task-oriented human-robot interaction
Dr Wyke Stommel, Radboud University: Miscommunication and repair in Dutch task-oriented human-robot interaction
The communicative skills of robots and voice agents tend to be evaluated critically, while - or maybe because – we expect them to be as skilled as we are.
One of the important resources in social interaction for maintaining communication is the mechanism of repair (Albert & De Ruiter, 2018; Schegloff, Jefferson, Sacks, 1977). EMCA studies of the interaction between various conversational agents and robots and humans have already examined instances of interactional trouble with voice agents and its resolution (e.g., Porcheron et al, 2018).
Based on the extensive body of work on repair in human interaction, Stommel was interested in understanding the various kinds of interactional trouble and repair occurring in human-robot interaction.
Dr Stommel is Associate Professor of the Department of Modern Languages and Cultures at Radboud University. Dr Stommel's research concerns spoken and mediated communication (video, instant messaging, chat) and institutional interaction (physician-patient, counselling, decision making, polite interrogations, etc) on the basis of conversation analysis. This frequently involves direct collaboration with professionals from the various settings (Trimbos Institute, RadboudUMC, Korrelatie) and the training of professionals. Furthermore, Dr Stommel works on methodological aspects of research, such as the ethics of research on online data.
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